JDSU NT850 User's Guide download pdf (Page 103)

Appendix B Customer Services

Customer Service (Standard Services)

LanScaperPRO Network Tester User’s Guide 87

Factory Upgrades — Any unit returned for a hardware

feature enhancement will also receive applicable product

updates and will be thoroughly tested, ensuring peak

performance of the complete feature set.

Equipment

Return

Instructions

Before returning any product to JDSU, you must first

request a Return Merchandise Authorization Number by

contacting Customer Service at (805) 383-1500. No ship-

ments will be accepted without this number, which must

be clearly marked on the shipping label. When shipping

the product, follow these additional guidelines:

– Ship the equipment with a copy of the sales receipt, if

available.

– Attach a description of the operational problem.

– Include a contact name, phone number, and E-mail

address.

– Pack securely to prevent damage during shipping.

When the product is ready for shipping, ship prepaid to:

JDSU

808 Calle Plano

Camarillo, CA 93012 USA

For each piece of equipment returned for repair, attach a

tag that includes the following information:

– Owner’s name, address, and telephone number.

– The product type and model.

– Warranty status.

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JDSU NT850 User's Guide Page 103