JDSU TP250 User's Guide download pdf (Page 18)

14

Customer Services

This section provides a description of

customer services available through JDSU

(including returns policies and procedures)

and warranty information.

Customer Service (Standard Services)

Customer Service accompanies the sale

of every JDSU product. Customer Service

services include:

Technical Assistance (Business Hour)

Instrument Repair (Under Warranty

Repair, Calibration Services, and

Upgrade Services)

Immediate Return Authorizations

Technical Assistance Expert business

hour technical support is included with your

product.

Instrument Repair Our service centers

provide repair, calibration, and upgrade

services for JDSU equipment. JDSU

understands the impact of equipment down

time on operations and is staffed to ensure a

quick turnaround. Available services include

the following:

Product Repair — All equipment

returned for service is tested to the

same rigorous standards as newly

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